Our Customer Service is Second to None
Manchester and Bedford, NH, natives, Paul Cote and Jeff Wilkinson, started Behind Clothes Doors when they realized the residents of New Hampshire lacked a locally-operated option for custom built closets and storage solutions.
For years, Paul had dreamed of owning his own business and with a background as a highly-experienced carpenter, closet design and installation was the perfect opportunity to combine his carpentry skills with a local need.
The early success achieved by our company is a direct result of Paul and Jeff’s intense focus on providing exceptional customer service. Our customers’ overall experience, combined with the high-end quality products from ORG Home that we use, is the difference you’ll experience when you choose to work with Behind Clothes Doors.
We are a smaller-sized company, about five employees total, and that ensures that our owner is involved with every job, every step of the way, from the original free estimate to the final installation. And our customer services don’t end there. We form customer relationships with the goal of having you as a customer for life. Whether you need additional closets, an upgrade, or a repair, we are here for you.
The first step in the process when you are considering custom closets and home storage from Behind Clothes Doors is a free in-home consultation to discuss your ideas, needs, and goals for your storage. While we build and install closets in your home, we like all of our clients to be engaged and as much a part of the process as you’d like to be. This ensures that the finished product is as much your vision, as it is our completed work. We will take measurements of the area and using our product specific ORGdesign software, we’ll create a 3D design rendering of your new closets. Once the designs are completed, we will provide you with your free written estimate, complete with images and designs for your review. If you decide you’d like to move forward the project, we will then order your new custom closets and set a date that is convenient to your schedule for installation. In general, once the contract is signed, turnaround time from ordering to installation is about two to three weeks. From start to finish, you can count on a fabulous experience.
Benefits of Custom Closets by Behind Clothes Doors
Having a professionally installed custom closet provides many benefits for homeowners. Not only will custom closets increase the value of your home, but better organization and storage will improve your overall quality of life. ORG Home products come with a lifetime, normal-use warranty and we’re always available to repair or replace any parts that require it. Using the product-specific ORGdesign software means that parts and size are manufactured specifically to your custom design. No “crossing fingers” and hopes that everything fits or dealing with other unforeseen issues. You’ll enjoy complete peace of mind from design to installation.
Meet Our Team
Paul grew up in Bedford, NH and is a full-time Manchester firefighter. In addition to being a first responder, Paul brings over 30 years of construction experience to Behind Clothes Doors. He has overseen many projects in his career from the occasional small job to multi-million dollar builds giving him a wealth of experience in project management. Paul oversees the install crew and uses the same meticulous approach in every Behind Clothes Doors installation that has brought great success for many years.
Jeff, who grew up in Manchester, is also a full-time Manchester firefighter. Prior to his career in the fire department, Jeff spent many years at the executive-level in corporate companies giving him firsthand experience in how to effectively manage a business. Jeff oversees the day to day side of Behind Clothes Doors as well as meeting with customers and designing their storage solutions.
About ORG Home
Our partnership with ORG Home provides you the best of both worlds. We are locally-owned and operated, providing personal service catered to your needs. Additionally, you have access to a vast portfolio of custom products featuring smart organization, colors, and styles to complement your home décor and lifestyle. Every ORG Home solution is expertly designed, manufactured with care from quality materials, and professionally installed. Watch this video to learn about ORG Home and take a tour of their world-class manufacturing facility in Holland, Michigan.